Reference

surga19 Privacy Policy, Made Clear

Our surga19 Privacy Policy explains how we handle the account details, device signals and payment records connected with your access to Live Blackjack Diamond, Mahjong Wins Slots and…

Account dataWallet recordsCookie choicesPolicy requests

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What Our Privacy Policy Covers

surga19 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy describes the data we collect when you create an account, confirm your phone, sign in, browse the lobby or contact support about access. We may process your account name, phone details, login events, device and browser signals, selected game pages and payment references.

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A DANA, OVO, GoPay or QRIS transaction can create a reference, amount and status record so we can match your cashier request and investigate a stalled wallet step. Bank transfer and virtual account records may include the receiving bank reference. We use this data to operate
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account access, prevent misuse, answer requests and meet applicable obligations. Availability and eligibility depend on local law; please do not continue where access is not permitted.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Privacy Help Beside Account Access

A clear contact route helps when your account details, wallet status or policy request needs attention.

DATA HANDLING

How We Manage Your Policy Requests

We keep privacy work tied to real account operations rather than vague promises.

Account details

We use your phone and account details to create access, complete a phone verification step and answer privacy requests.

Security signals

Cookie controls

Cookies and local browser storage can support sign-in continuity and policy preferences.

Payment records

A cashier reference can show whether a DANA, OVO, GoPay, QRIS, bank transfer or virtual account request is pending or…

Retention period

We keep personal data for the period needed for account operation, security checks, dispute handling or legal duties.

Change request

Ask us to correct eligible account details through the support route beside login.

Privacy Policy Answers for Indonesia

These Privacy Policy answers focus on the questions you may have before opening an account or sending a data request from Indonesia. We explain which records connect to login, phone verification, cookies and local payment rails, along with the steps we use to check ownership. If your situation is not covered here, use the support route beside account access and describe the specific record or request. Availability still depends on local law, so access should only continue where local law permits.

It covers account details, phone verification, login events, device and browser signals, cookie settings, selected lobby pages, support messages and payment references. This includes records linked to DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

We use your phone detail to create and protect account access, complete the required verification step and locate the correct record when you ask about Privacy Policy rights. Keep the number current so an ownership check does not stall.

Yes. A DANA or QRIS request can produce a reference, amount, status and timing record. We use those details to match the cashier event, answer a payment question and investigate a missing status without requesting your wallet password.

You can request a correction through the support path beside login. Tell us which account detail is wrong and provide enough information for an ownership check. We assess the request under applicable rules and update eligible records when appropriate.

Cookies and local browser storage may retain sign-in continuity or a policy preference on your device. You can clear them through browser settings. After clearing them, you may need to repeat phone verification or choose your settings again.

We retain payment references for the period needed to operate the account, reconcile DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity, handle disputes and meet legal duties. The period can differ by record purpose and applicable requirements.

You may ask us to delete or restrict eligible personal data through the support route. We first check account ownership and then assess whether a record must remain for security, dispute handling, account administration or legal duties. Access depends on local law.

surga19 Privacy Policy, Made Clear

Privacy Help Beside Account Access

How We Manage Your Policy Requests

Account details

Security signals

Cookie controls

Payment records

Retention period

Change request

Privacy Policy Answers for Indonesia

01 What does the surga19 Privacy Policy cover?

02 Why does surga19 need my phone number?

03 Does the Privacy Policy cover DANA and QRIS data?

04 Can I ask surga19 to correct my account data?

05 How do cookies affect my Privacy Policy choices?

06 How long does surga19 keep payment records?

07 Can I request deletion under this Privacy Policy?

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